Frequently Asked Questions

• Move Media Player Overview
• Audio Video Playback Troubleshooting (Windows)
• Uninstalling Move Media Player (Windows and Mac)
• General Questions and Technical Requirements
• Send Feedback

Move Media Player Overview

What is Move Media Player and how does it work?

Move Networks powers the online experience to provide access to the video programming, whether "live" or "on demand." This programming is being complemented by the best viewing experience currently available online. This viewing experience is made available through Move Media Player, the player for streaming video from Move Networks.

Why do I need a new video player to watch this video?

The optimized viewing experience is only available after downloading Move Media Player, an enhanced video player powered by Move Networks. This player will provide you with advanced control over your viewing experience as well as eliminate the pausing and buffering so common with other player environments. The player automatically adapts to current network conditions to optimize your viewing experience.

Audio Video Playback Troubleshooting (Windows)Back to Top

What can I do if the video stalls or is slow in playing?

Move Networks tries to estimate and plan capacity for all video programming; however, at times the network experiences sudden surges in activity that exceed current capacity, often corresponding with the broadcast of popular programming. When this happens, Move Networks makes efforts to expand viewing capacity.

If you experience stalling or a poor experience, you may choose to drag the scrub button back in time several minutes in the program timeline below the video or wait approximately 30 minutes before viewing the programming to help alleviate the high demand and improve your personal viewing experience.

Why does audio or video playback stop and/or stall?

Playback should not stop or stall under normal circumstances. If playback stalls, you can usually recover and begin viewing by refreshing your browser or closing your browser and opening it again. These stalls should be rare but they will happen when Internet congestion prevents video delivery for an extended period of time.

Why doesn't audio and video play?

You may have a content filter, antivirus application, or proxy accelerator running that is preventing the download of video content. Please turn off these services and try again.

Why does audio play without video?

You may be watching the webpage on a dual monitor configuration. If you are, make sure that the video is on your primary monitor.

If you are not using a dual monitor and the problem persists, please check the Change Player Settings page.

Why does video play without audio?

First ensure your speakers are turned on and are not muted. If problem persists, please check the Change Player Settings page.

Uninstalling Move Media Player (Windows and Mac)Back to Top

How do I uninstall Move Media Player?

The method of uninstalling Move Media Player is different based on the computer platform you are using.

Windows

Follow these instructions to uninstall Move Media Player for Windows:

1. Click on the Start button and select Control Panel from menu
2. Double-click on Add or Remove Programs icon
3. Find Move Media Player for Internet Explorer or Move Media Player for Firefox in the list of programs
4. Click on the Remove button
5. Confirm removal

Mac OS X

Follow these instructions to uninstall Move Media Player for Mac OS X:

1. Open a Finder window.
2. Click the Home icon (usually has your account name by it) in the Finder window.
3. Click Library.
4. Click Internet Plug-ins.
5. Drag the Move Media Player plugin to the trash.
6. Click Library.
7. Click Caches.
8. Drag the "Move Networks" directory to the trash.

General Questions and Technical RequirementsBack to Top

What are the system requirements for Move Networks Video Player?

Windows

• Processor: Intel Pentium 3 or better
• Operating System: Windows 2000, Windows XP (Pro, Home or Media editions) with Service Pack 2 and all Microsoft Updates
• RAM: 128 MB minimum (512 MB recommended)
• Video Card: 32 MB minimum (128 MB recommended)
• Browser: Internet Explorer version 5.5 or higher, or Firefox/Mozilla
• Screen Resolution: 800 x 600 minimum (1280 x 1024 recommended)
• Internet Connection: Broadband/High Speed (DSL or Cable)

Mac OS X

• Operating System:Mac OS X 10.2 "Jaguar" or higher
• RAM: 128 MB minimum (512 MB recommended)
• Video Card: 32 MB minimum (128 MB recommended)
• Browser: Internet Explorer 5.5 or higher, Safari 1.3.2 or higher, or Firefox/Mozilla 1.5 or higher
• Screen Resolution: 800 x 600 minimum (1280 x 1024 recommended)
• Internet Connection: Broadband/High Speed (DSL or Cable)

Who created this video player?

The video player was created by Move Networks.

What is the Move Networks Video Player technology?

The Move Media Player enhances all aspects of the viewing experience, including audio and video quality and also enables powerful features like "time-shifting" and video sharing. Move Media Player does not install any advertising modules or "spy ware" which can track your web surfing habits or any private information. Move Media Player collects anonymous data to maximize the quality of your viewing experience.

Send FeedbackBack to Top

If you need further support or would like to share a comment, send us feedback.