Frequently Asked Questions

Move Networks Video Player Overview

What is Move Networks video player and how does it work?

Move Networks powers the online experience to provide access to the video programming, whether "live" or "on demand." This programming is being complemented by the best viewing experience currently available online. This viewing experience is made available through Move Networks Player, the player for streaming video from Move Networks.

Why do I need a new video player to watch this video?

The optimized viewing experience is only available after downloading Move Networks Player, an enhanced video player powered by Move Networks. This player will provide you with advanced control over your viewing experience as well as eliminate the pausing and buffering so common with other player environments. The player automatically adapts to current network conditions to optimize your viewing experience.

Player Features

Playback Control Buttons:

Located below the video window are a set of video control buttons, which include the ability to play, pause, fast forward, rewind, and move to the previous or next program. Pause and play are performed by clicking on the same button. The pause/play button changes depending on the current play state of the player. The fast forward and rewind buttons support multiple rates. The rate of moving through the content increases from 2x up to 16x speed by clicking on the buttons multiple times. Simply click on the play button to resume normal playback. The "Go Live" button will re-join the stream of the live broadcast.

Video Window Size:

The ability to change the size of the video window is available by clicking on the icon on the far right above the video window. This changes the viewing area to an area that can be adjusted to any size within the browser window. You can adjust the size of the window by dragging the bottom-right corner of the video window (not the browser window itself) to the desired size and letting go. Player controls move above the video window when using the adjustable window. You can return to the standard video window by clicking on the icon representing the standard video window located above the video window

Status Window:

Located to the right of the control buttons is status window, which displays the current playback status of the player. This states displayed in the status window include loading, playing, fast forward, rewind, etc. The status window also includes the current bit rate when video is playing or the rate of fast forward or rewind when navigating through video (2x, 4x, 8x, 16x).

Volume Controls:

Located to the right of the control buttons is the volume slide bar. You can drag the volume control slide bar to the left or right to decrease or increase the volume level. Sliding the volume control bar completely to the left will mute the sound.

Video Timeline:

The program timeline below the playback control buttons and volume controls is a video timeline you can use to ?time shift? your viewing of the current program. You can "shuttle" forward or back in the timeline by dragging the bar located below the timeline to the left or right. Clicking on any program in the timeline will shift the timeline to the beginning of that program and start playback at that point. Arrows on either side of the timeline allow you to jump forward or back several hours in the timeline.

Time Index:

A time index displayed immediately above the timeline will always display the original broadcast time of the content and the current playback location.

Send to a Friend:

A button to send a clip or program to a friend is available below the timeline. This button opens a form that allows you to share what you are watching with someone else via email. You can select to share a link to the daily programming or a specific clip. To send a clip, you must also set the start and end of the clip using the controls provided. Simply fill out the form as indicated and click the "send" button. An email will be sent that includes a link to the selected program or clip, and you will receive a confirmation that the message has been sent. Click on the "close" link to return to the program schedule.

Program Schedule:

A program schedule appears to the right of the video window. This schedule includes all aired programming for the current day. Clicking on any of the programs listed will move the timeline to the beginning of that program and start playing the program. Selecting a previous day in using the drop-down box above the list of programs will take you that day's program. Programming is typically available for 14 days following the original broadcast.

Audio Video Playback Troubleshooting (Windows)

What can I do if the video stalls or is slow in playing?

Move Networks tries to estimate and plan capacity for all video programming; however, at times the network experiences sudden surges in activity that exceed current capacity, often corresponding with the broadcast of popular programming. When this happens, Move Networks makes efforts to expand viewing capacity.

If you experience stalling or a poor experience, you may choose to drag the scrub button back in time several minutes in the program timeline below the video or wait approximately 30 minutes before viewing the programming to help alleviate the high demand and improve your personal viewing experience.

Why does audio or video playback stop and/or stall?

Playback should not stop or stall under normal circumstances. If playback stalls, you can usually recover and begin viewing by refreshing your browser or closing your browser and opening it again. These stalls should be rare but they will happen when Internet congestion prevents video delivery for an extended period of time.

Why doesn't audio and video play?

You may have a content filter, antivirus application, or proxy accelerator running that is preventing the download of video content. Please turn off these services and try again.

Why does audio play without video?

You may be watching the webpage on a dual monitor configuration. If you are, make sure that the video is on your primary monitor.

If you are not using a dual monitor and the problem persists, please check the audio video settings page.

Why does video play without audio?

First ensure your speakers are turned on and are not muted. If problem persists, please check the audio video settings page.

Uninstalling Move Networks Player (Windows and Mac)

How do I uninstall Move Networks Player?

The method of uninstalling Move Networks Player is different based on the computer platform you are using.

Windows

Follow these instructions to uninstall Move Networks Player for Windows:

1. Click on the Start button and select Control Panel from menu
2. Double-click on Add or Remove Programs icon
3. Find Move Networks Player for Internet Explorer or Move Networks Player for Firefox in the list of programs
4. Click on the Remove button
5. Confirm removal

Mac OS X

Follow these instructions to uninstall Move Networks Player for Mac OS X:

1. Click on Finder
2. Select the Home Account from the Finder window.
3. Select Library from the right-hand pane.
4. Select Internet Plug-ins from the right-hand pane.
5. Click on QuantumMedia Player in the right-hand pane of Finder and drag it to the trash can.

General Questions and Technical Requirements

What are the system requirements for Move Networks Video Player?

Windows

• Processor: Intel Pentium 3 or better
• Operating System: Windows 2000, Windows XP (Pro, Home or Media editions) with Service Pack 2 and all Microsoft Updates
• RAM: 128 MB minimum (512 MB recommended)
• Video Card: 32 MB minimum (128 MB recommended)
• Browser: Internet Explorer version 5.5 or higher, or Firefox/Mozilla
• Screen Resolution: 800 x 600 minimum (1280 x 1024 recommended)
• Internet Connection: Broadband/High Speed (DSL or Cable)
  

Mac OS X

• Operating System:Mac OS X 10.2 "Jaguar" or higher
• RAM: 128 MB minimum (512 MB recommended)
• Video Card: 32 MB minimum (128 MB recommended)
• Browser: Internet Explorer 5.5 or higher, Safari 1.3.2 or higher, or Firefox/Mozilla 1.5 or higher
• Screen Resolution: 800 x 600 minimum (1280 x 1024 recommended)
• Internet Connection: Broadband/High Speed (DSL or Cable)
  

Will Move Networks Player support additional platforms?

Move Networks Media Player supports the Apple Mac OS X and Firefox Mozilla.

Who created this video player?

The video player was created by Move Networks.

What is the Move Networks Video Player technology?

Move Networks Player is powered by Quantum Technology from Move Networks. Quantum Technology enhances all aspects of the viewing experience, including audio and video quality and also enables powerful features like ?time-shifting? and video sharing. Move Networks Player, the Move Networks video player does not install any advertising modules or "spy ware" which can track your web surfing habits or any private information. Move Networks Player collects anonymous data to maximize the quality of your viewing experience.

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