Feedback

Thank you for contacting us and providing us with your feedback. If you are having a technical issue using [BYU TV Online], please take a moment to review our Frequently Asked Questions for a solution before using this form.

To expedite your request and help us better assist you, please complete as much of the requested information as possible.

Name:
Email Address:  (required for further correspondence)
Phone Number:  (optional contact method)
Description or Comments:
Note: If you are having any technical difficulties, please provide us with a detailed explanation, so we can replicate your experience, including the steps involved.

Additional Information for Technical Issues:

  1. What operating system are you running?  
  2. What browser are you running?  
  3. How much RAM (memory) does your computer have?  
  4. Have you previously installed the Move Networks video player?  Yes No
  5. Have you been able to see the video and hear the audio previously?  
    * If you are having issues with the video or audio rendering, please check your settings by clicking here.
  6. Are you currently running any other video programs, such as Windows Media Player, Real Player, or Quicktime?  Yes No
  7. What type of internet connection do you have?